For payment credit cards Visa and MasterCard are accepted. Payment for hotel service is in Ukrainian hrivnas. If your card is for different currency the system will rate into hrivnas automatically. If you have difficulties during paying operation, press button LiveHelp in the top right corner Secure Payment Server and you will be connected to the support service of PrivatBank.
For cancellations of booking requests for individual tourists cancellation fee is charged at the rate of 100% of the cost of one room-night for each cancelled room for cancellation made in less than 2 days prior to the arrival date, non-arrival without notification (no-show) included.